Troubleshooting

• Make sure that the power supply is plugged properly into the device and the electrical outlet.
• Make sure the power outlet has power.

• Verify there is full contact between the device and your skin. The trigger button will activate a pulse only when the device is in full contact with the skin.
• Verify that the area you are trying to treat is not too small, curved or bony. The entire treatment window should touch the treatment area. Pulling the skin flat can help to achieve this.
• If the skin tone identified by the skin tone and contact sensor is too dark, the flash activation will be blocked, and the status indicator will turn “momentarily” red.

• Reset the device: Reset the device by unplugging the power cord from the electrical outlet on the wall, wait 10 seconds and then reconnect it. Then try turning on the device after resetting.
• Pulse delay: In case of a pulse delay after repositioning the device on a different treatment area, you should consider performing the treatment in a cooler environment. The device may pulse at a slower rate in a warm environment.
• Dirt or debris: In case of dirt or debris is stuck on the treatment window, you should clean the treatment window according to the cleaning section. If you can't get the area clean, contact our customer service.

• Make sure that the power supply is plugged properly into the device and the electrical outlet.
• Make sure the power outlet has power.

• Verify there is full contact between the device and your skin. The trigger button will activate a pulse only when the device is in full contact with the skin.
• Verify that the area you are trying to treat is not too small, curved or bony. The entire treatment window should touch the treatment area. Pulling the skin flat can help to achieve this.
• If the skin tone identified by the skin tone and contact sensor is too dark, the flash activation will be blocked, and the status indicator will turn “momentarily” red.

• Reset the device: Reset the device by unplugging the power cord from the electrical outlet on the wall, wait 10 seconds and then reconnect it. Then try turning on the device after resetting.
• Pulse delay: In case of a pulse delay after repositioning the device on a different treatment area, you should consider performing the treatment in a cooler environment. The device may pulse at a slower rate in a warm environment.
• Dirt or debris: In case of dirt or debris is stuck on the treatment window, you should clean the treatment window according to the cleaning section. If you can't get the area clean, contact our customer service.

• Make sure that the power cord is plugged in properly, both to the electrical outlet and into the device socket.
• Make sure that the power outlet has power.

• Make sure that there is full contact of the electrodes with the skin. Gently press the device onto your skin.
• Make sure that there is enough Base Gel on the treatment area.
• The RF signal will be activated only when at least 2 electrodes are in full contact with the skin.

• Reset the device: Unplug the power cord from the electrical outlet on the wall, wait 10 seconds and then reconnect it.
• Dirt or debris: If dirt or debris get stuck on the electrodes, you should clean them. If you cannot get the area clean, contact customer service.

• Make sure that the power cord is plugged in properly, both to the electrical outlet and into the device socket.
• Make sure that the power outlet has power.

• Make sure that there is full contact of the electrodes with the skin. Gently press the device onto your skin.
• Make sure that there is enough Base Gel on the treatment area.
• The RF signal will be activated only when at least 2 electrodes are in full contact with the skin.

• Reset the device: Unplug the power cord from the electrical outlet on the wall, wait 10 seconds and then reconnect it.
• Dirt or debris: If dirt or debris get stuck on the electrodes, you should clean them. If you cannot get the area clean, contact customer service.

Make sure that the device is fully charged.

• You may have reached the 10-minute time limit. Sensismooth automatically shuts off when left on for 10 minutes as a battery conservation and safety precaution.
• Try using less pressure as you glide it over the treatment area. If it is pressed too hard, the built-in safety mechanism will temporarily stop the attachment from rotating; relieve pressure to continue treatment.