Product FAQ's
Find solutions to common issues or select your device to learn more.
RPL™ (Reactive Pulsed Light) is an advanced technology that uses clinically proven IPL (Intense Pulsed Light) in conjunction with a skin tone and skin contact sensor. The light emitted penetrates the skin and is absorbed by the melanin pigment in the hair shaft. The heat produced generates a local thermal effect that disables the hair follicle, causing a reduction in hair growth while leaving the surrounding skin unaffected and cool.
You should not use the device if you are under 18 years of age, pregnant or nursing, suffer from epilepsy, have skin cancer or areas at risk of malignancy, or have an active implant such as a pacemaker or insulin pump. Additionally, it should not be used on dark brown or black spots (like freckles, birthmarks, moles, or blisters) or over tattoos and permanent makeup.
This device is not recommended for use on grey, red, or very light hair, as it has been proven to be less effective on these hair colors due to the lack of melanin.
The device is not suitable for naturally very dark skin, as dark skin absorbs too much light energy and is more prone to injury. You should also not use the device on artificially or naturally tanned skin, or after recent sun exposure. Avoid sun exposure for 4 weeks before your treatment and for at least 2 weeks post-treatment.
The flash of light emitted with each press of the trigger button will not harm your eyes. You do not need to wear safety goggles. However, never look directly at the light coming from the applicator, and never use the device around or near your eyes.
Make sure the hair in the treatment area is shaved or trimmed before use. DO NOT wax, epilate, or pluck hair before the first treatment or between treatments. Plucking removes the hair shaft from the follicle, and the hair shaft is what absorbs the light energy during treatment.
Pulse/Stamp mode: Press the trigger button once to release a single flash. This is recommended for smaller, precise areas such as the face, bikini line, and underarms.
Glide mode: Keep the trigger button pressed (or use the trigger-less mode on the Pro) and slowly move the device across the skin. It will release flashes continuously. This is recommended for larger areas like the legs and back.
No. Do not use the device on dark brown or black spots such as freckles, birthmarks, moles, or blisters. Do not use it over tattoos or permanent makeup. If you must treat near a tattoo, cover it securely with a white plaster before treatment.
During your treatment, it is normal to experience a flash of light, a pop noise, and a mild, stinging sensation. Some mild red or pink color may appear during or just after using the device, but it should not be painful.
After treatment, you may use a calming lotion. Avoid using peeling and bleaching creams for at least 24 hours. Avoid direct sun exposure for at least 2 weeks post-treatment, and apply sunscreen of SPF 30 or higher if exposing recently treated skin to sunlight.
For body hair, treatments 1–4 should be two weeks apart, and treatments 5–8 should be four weeks apart. For facial hair, treatments 1–5 should be two weeks apart, and treatments 6–8 should be four weeks apart. To maintain results, perform a treatment once a month or as required.
It may take up to 3–4 treatments (6–8 weeks) before initial results can be seen. Hair will continue to grow for up to two weeks after a treatment session, but as you progress through the protocol, hair will naturally and gradually fall out.
Yes, the device is suitable for men. However, male body hair, especially on the chest, will require more treatment sessions.
The Sensilight Pro is a cordless, rechargeable device that offers a trigger-less glide mode. The Sensilight Mini is a corded device that must remain plugged into a wall outlet during use.
RPL™ (Reactive Pulsed Light) is an advanced technology that uses clinically proven IPL (Intense Pulsed Light) in conjunction with a skin tone and skin contact sensor. The light emitted penetrates the skin and is absorbed by the melanin pigment in the hair shaft. The heat produced generates a local thermal effect that disables the hair follicle, causing a reduction in hair growth while leaving the surrounding skin unaffected and cool.
You should not use the device if you are under 18 years of age, pregnant or nursing, suffer from epilepsy, have skin cancer or areas at risk of malignancy, or have an active implant such as a pacemaker or insulin pump. Additionally, it should not be used on dark brown or black spots (like freckles, birthmarks, moles, or blisters) or over tattoos and permanent makeup.
This device is not recommended for use on grey, red, or very light hair, as it has been proven to be less effective on these hair colors due to the lack of melanin.
The device is not suitable for naturally very dark skin, as dark skin absorbs too much light energy and is more prone to injury. You should also not use the device on artificially or naturally tanned skin, or after recent sun exposure. Avoid sun exposure for 4 weeks before your treatment and for at least 2 weeks post-treatment.
The flash of light emitted with each press of the trigger button will not harm your eyes. You do not need to wear safety goggles. However, never look directly at the light coming from the applicator, and never use the device around or near your eyes.
Make sure the hair in the treatment area is shaved or trimmed before use. DO NOT wax, epilate, or pluck hair before the first treatment or between treatments. Plucking removes the hair shaft from the follicle, and the hair shaft is what absorbs the light energy during treatment.
Pulse/Stamp mode: Press the trigger button once to release a single flash. This is recommended for smaller, precise areas such as the face, bikini line, and underarms.
Glide mode: Keep the trigger button pressed and slowly move the device across the skin. It will release flashes continuously. This is recommended for larger areas like the legs and back.
No. Do not use the device on dark brown or black spots such as freckles, birthmarks, moles, or blisters. Do not use it over tattoos or permanent makeup. If you must treat near a tattoo, cover it securely with a white plaster before treatment.
During your treatment, it is normal to experience a flash of light, a pop noise, and a mild, stinging sensation. Some mild red or pink color may appear during or just after using the device, but it should not be painful.
After treatment, you may use a calming lotion. Avoid using peeling and bleaching creams for at least 24 hours. Avoid direct sun exposure for at least 2 weeks post-treatment, and apply sunscreen of SPF 30 or higher if exposing recently treated skin to sunlight.
For body hair, treatments 1–4 should be two weeks apart, and treatments 5–8 should be four weeks apart. For facial hair, treatments 1–5 should be two weeks apart, and treatments 6–8 should be four weeks apart. To maintain results, perform a treatment once a month or as required.
It may take up to 3–4 treatments (6–8 weeks) before initial results can be seen. Hair will continue to grow for up to two weeks after a treatment session, but as you progress through the protocol, hair will naturally and gradually fall out.
Yes, the device is suitable for men. However, male body hair, especially on the chest, will require more treatment sessions.
The Sensilight Pro is a cordless, rechargeable device that offers a trigger-less glide mode. The Sensilight Mini is a corded device that must remain plugged into a wall outlet during use.
Sensifirm uses Radio Frequency (RF) energy to reach deep into the skin layers. The deep thermal effect activates biological mechanisms that remodel collagen, decrease the volume of fat cells (adipocytes), and improve microcirculation. This leads to firmer, smoother skin and a reduction in cellulite and body circumference.
Yes, you must not use the Sensifirm device without first applying the Base Gel. The gel is specifically designed to work with Sensica RF devices to ensure the proper and safe delivery of RF energy.
Apply a thin, even layer of the Base Gel on the intended treatment area before beginning your session.
If you do not feel a sensation of warmth after approximately 30 seconds, try moving the Sensifirm over a smaller treatment area, and/or manually increasing the RF energy level.
Yes. Sensifirm is designed to be used on the buttocks, thighs, abdomen, waist, and arms.
For long-lasting results, use Sensifirm once a week on each treatment area for a period of 8 weeks. A body area the size of two palms (about 15x30cm) takes approximately 20 minutes to treat.
Since skin cellulite formation is an ongoing biological process, maintenance treatments are required. To sustain optimal results, you can repeat the Sensifirm treatment protocol as needed.
Dynamic RF™ technology combines clinically proven Radio Frequency (RF) with advanced facial massage. The RF energy penetrates the skin to contract existing collagen fibers and stimulate the natural production of new collagen, while the massage improves skin conductivity. This reduces wrinkles, tightens skin, and renews elasticity.
Sensilift can be used on "crow's feet" (next to your eyes), but you must NEVER use the device over the eyelids, eyes, or directly around the eyes, as this could cause serious eye damage.
Yes, makeup may be applied immediately after a Sensilift treatment.
The recommended treatment time is 5 minutes per side for the cheeks, jawline, neck, smile folds, and hands. For the forehead, the recommended time is 10 minutes.
No. Sensilift is intended for reducing wrinkles and tightening skin. You should not use the device if you have frequent breakouts, infections, acne, or extra dry skin.
Yes. Before use, make sure your skin is dry, clean, and free of any topical products such as moisturizers, liquids, or lint. Then, apply an even layer of the Base Gel.
Yes, Sensismooth has been designed to meet the safety standards for a home use device and has a built-in safety mechanism that will stop it from working when it is pressed too hard on the body or after 10 minutes of continuous operation.
No, using Sensismooth should not involve any discomfort or pain. Usage can create a warm sensation in the treated area as a result of the device's movement on the skin, but it should never hurt.
For best results, the Pedicure and Peeling (Exfoliation) pads should be replaced after completing 20 treatments.
No. Do not let the device become wet. Keep it away from bathtubs, showers, basins, or other vessels containing water.
No, the body exfoliator pad should not be used on the face, front of the neck, scalp, underarms, or genitals.
While the device can be used as needed, it is recommended to avoid treating the same area (for peeling or pedicure) more than once a week.
Clean the pads with soap and water, do not wipe, and leave them to air dry. Do not use abrasive cleaners or chemicals, and never put any part of the device in a dishwasher.
This depends on the treatment pad you are using:
Cleanse Pad: Up to 20 seconds per area.
Pedicure Pad: 10–15 seconds per area.
Exfoliator Pad: 3–4 seconds per area.
Yes, Sensismooth is suitable for both men and women. The beauty of Sensismooth is that you can personalise and select the right treatment and pads' coarseness according to your needs.